Terms and Conditions – Overview
This agreement is between you, the User of this Website, and ESL Class Online , the owner of this Website. By accessing or using the Website, you agree to comply with and be bound by Clauses 1, 2, 4–11, and 15–25 of these Terms and Conditions. Clauses 3 and 12–14 apply only when you purchase Services through this Website.
If you do not agree to these Terms and Conditions, please stop using the Website immediately.
Please note: nothing on this Website constitutes a contractual offer that can be accepted. When you place an order, you are making a contractual offer. We accept that offer only when we send you a confirmation email indicating your order has been accepted.
In this Agreement, the following terms shall have the meanings set out below:
"Account" means the personal information, payment details, and login credentials used by Users to access paid content or any communication systems on the Website.
"Content" means all text, graphics, images, audio, video, software, data compilations, and any other information that can be stored on a computer and appears on or forms part of this Website.
"Facilities" means any online tools, services, features, or information that ESL Class Online makes available through the Website, now or in the future.
"Services" means the services offered through this Website, including access to the ESL Class Online proprietary e-learning platform.
"Payment Information" means the details required to purchase Services from this Website, including but not limited to credit/debit card numbers, bank account details, and sort codes.
"System" means the online communication systems provided by ESL Class Online through the Website, including (but not limited to) web-based email, message boards, live chat, and email links.
"User" / "Users" means any third party accessing the Website who is not employed by ESL Class Online and acting in the course of their employment.
"Website" means the website you are currently using (classroom.eslclassonline.com), including any of its sub-domains (e.g., subdomain.yourschool.com), unless otherwise stated in separate terms and conditions.
"We" / "Us" / "Our" means ESL Class Online , a company incorporated in [COUNTRY] with company registration number [123456], located at [ADDRESS].
Users under the age of 18 may use this Website only under the supervision of a parent or guardian. Any Payment Information must be provided by, or with the explicit permission of, an adult.
These Terms and Conditions also apply to customers who purchase Services in the course of business.
4.1 Except where otherwise stated in Clause 5, all content on this Website—unless uploaded by Users—including (but not limited to) text, graphics, logos, icons, images, sound and video clips, data compilations, page layout, source code, and software, is the property of ESL Class Online , its affiliates, or relevant third parties. By continuing to use the Website, you acknowledge that this material is protected under applicable intellectual property laws in [COUNTRY] and internationally.
4.2 Subject to Clause 6, you may not reproduce, copy, distribute, store, or otherwise re-use material from the Website unless:
(a) it is clearly stated on the Website that you may do so; or
(b) you have received our express written permission.
5.1 Unless otherwise clearly stated, all intellectual property rights—including, but not limited to, copyright and trademarks—in product images and descriptions belong to the respective manufacturers or distributors.
5.2 Subject to Clause 6, you may not reproduce, copy, distribute, store, or otherwise re-use such material unless:
(a) it is clearly indicated on the Website that you may do so; or
(b) you have obtained express written permission from the relevant manufacturer or supplier.
You may re-use material from the Website without written permission only where an exception under Chapter III of the Copyright, Designs and Patents Act 1988 applies.
This Website may contain links to external sites. Unless expressly stated otherwise, these sites are not under the control of ESL Class Online or our affiliates. We accept no responsibility for the content of any linked websites and disclaim all liability for any loss or damage arising from their use. The inclusion of a link on this Website does not imply endorsement of the linked site or of its owners.
You may link to the home page of this Website (classroom.eslclassonline.com) without prior permission. However, deep linking—linking to specific pages within the site—requires our express written consent.
To request permission or for more information, please contact us by email at student@eslclassonline.com.
9.1 When using any communication system on this Website, you must follow the rules below. Failure to do so may result in your account being suspended or terminated:
9.1.1 Do not use obscene or vulgar language.
9.1.2 Do not submit content that is unlawful or otherwise objectionable, including content that is abusive, threatening, harassing, defamatory, ageist, sexist, or racist.
9.1.3 Do not submit content that promotes or incites violence.
9.1.4 Submissions should be in English, as we may be unable to respond to messages in other languages.
9.1.5 Your chosen identifier or username must not violate these Terms and Conditions or any applicable laws.
9.1.6 Do not impersonate others, especially employees or representatives of ESL Class Online or its affiliates.
9.1.7 Do not use our system to send unauthorized mass communications such as “spam” or “junk mail.”
9.2 You acknowledge that ESL Class Online reserves the right to monitor all communications sent to or through our system.
9.3 You acknowledge that ESL Class Online may retain copies of all communications made via our system.
9.4 You understand that any information you submit to us through our system may be edited by us as needed, and you waive your moral right to be identified as the original author. If you wish to place restrictions on how we use your submission, you must communicate this clearly in advance. We reserve the right to reject such terms or content.
10.1 To purchase Services or access certain parts of the System, you must create an Account. This Account will contain personal details and, where applicable, payment information. The exact information required may vary depending on how you use the Website. We may not request payment details unless and until you choose to make a purchase.
By creating an Account and continuing to use this Website, you represent and warrant that:
10.1.1 all information you provide is accurate and truthful;
10.1.2 you have the necessary permission to submit any required payment information; and
10.1.3 you will keep your Account information accurate and up to date.
Your creation of an Account is confirmation of this representation and warranty.
10.2 We recommend that you do not share your Account details, especially your username and password. ESL Class Online is not liable for any losses or damages resulting from your decision to share these details. If you are using a shared or public computer, we advise you not to save your login credentials in your browser.
10.3 If you believe that your Account has been accessed without your consent, please contact us immediately so we can suspend your Account and prevent unauthorized use. Note: Orders or payments can only be canceled before the Services have been provided. If unauthorized Services begin before you notify us, you may be charged from the start date up to the notification date—and possibly for one full billing cycle (e.g., one month).
10.4 When selecting your username, you must comply with the rules outlined in Clause 9. Failure to do so may result in the suspension or deletion of your Account.
11.1 Either you or ESL Class Online may terminate your Account at any time. If we choose to terminate your Account, we will notify you by email and, where possible, provide a reason. However, we reserve the right to terminate any Account at our discretion without explanation.
11.2 If your Account is terminated, any current or pending orders or payments will be canceled, and Services will not be provided.
12.1 We make every effort to ensure that all general descriptions of the Services on the Website reflect the actual Services provided. However, some variation may occur depending on your individual needs and circumstances. This does not limit our liability for errors caused by our negligence, and it refers only to minor variations in correct Services—not entirely different Services. For issues involving incorrect Services, please refer to sub-Clause 13.8.
12.2 When applicable, you may be asked to select a specific Service Plan that best suits your needs.
12.3 We do not guarantee that all Services will be available at all times, and availability cannot be confirmed until your order is processed. Availability indicators are not shown on the Website.
12.4 All prices listed on the Website are correct at the time of publication. We reserve the right to update prices, change promotions, or remove offers at any time as necessary.
12.5 If pricing changes between the time you place an order and when payment is processed, the price in effect at the time of your order will be honored.
13.1 No part of this Website constitutes a contractual offer that can be accepted. Your order is a contractual offer that ESL Class Online may accept at its sole discretion. A binding contract is formed only when we send you an order confirmation email.
13.2 The order confirmation will be sent to you before Services begin and will include:
13.2.1 A description of the Services ordered, including key features;
13.2.2 A full breakdown of pricing, including any taxes, delivery, or additional charges (if applicable);
13.2.3 Relevant dates and times for the delivery of Services;
13.2.4 User credentials and access details for the Services.
13.3 If we do not accept your order, no payment will be taken. If payment has already been made, we will issue a full refund within 14 calendar days.
13.4 Payment will be taken via your selected payment method. This may include:
Any applicable setup fee charged immediately upon purchase;
Recurring charges billed on the same day of each month (your “billing cycle”) as outlined in your order confirmation.
13.5 We aim to fulfill your order within 2–3 working days, or within a reasonable time unless otherwise stated. If we cannot fulfill your order promptly, we will inform you either at the time of purchase (via a website notice) or shortly after. While we strive to meet agreed delivery timelines, time is not of the essence in this contract—meaning delays do not constitute a breach. If you request Services to begin within 14 calendar days of order confirmation, you will be asked to acknowledge that your statutory cancellation rights (see Clause 14) may be affected.
13.6 ESL Class Online will use reasonable skill and care in delivering the Services, consistent with accepted industry practices.
13.7 If the Services delivered do not match your order, please contact us immediately. We will correct the issue within five (5) working days. Some Services may have additional terms and conditions, which will be presented to you for review and acceptance during the ordering process.
13.8 We provide technical support via our online support forum. While we aim to respond in a timely manner, specific response times are not guaranteed.
We want you to be completely satisfied with the Services you order from ESL Class Online . If you have any concerns or questions about your order, please contact us at student@eslclassonline.com, call us at [PHONE NUMBER], or write to us at our business address (see Section 1 above).
If any Specific Terms accompanying the Service include cancellation policies, those terms will apply.
14.1 Statutory Right to Cancel (EU Consumers Only)
If you are a consumer within the European Union, you have the legal right to cancel your order within 14 calendar days (“cooling-off period”) from the date your order is confirmed and a contract is formed.
To exercise this right, contact us at sales@eslclassonline.com within the 14-day period. However, this right is subject to the provisions in Clause 14.2.
14.2 Exceptions for Digital Services
By placing an order for digital Services (such as online courses or downloadable content), you acknowledge the following:
14.2.1 If the Services begin during the 14-day cooling-off period, you agree that access will be granted immediately and understand that you will lose your right to cancel once the Services are fully delivered.
14.2.2 If you cancel after the digital Services have started but are not yet complete, you may still be required to pay for the portion of Services already provided. The refund amount, if applicable, will be calculated proportionally. Refunds will be processed within 5 working days and no later than 14 calendar days after your cancellation notice.
14.3 Cancellation After the Cooling-Off Period
If the 14-day cooling-off period has passed, any cancellation will be subject to the specific terms applicable to the Service purchased and may involve a minimum contract period or limitations on refunds.
Use of this Website is also governed by our
Privacy Policy, which is incorporated into these Terms and Conditions by reference. To review the Privacy Policy, please click the link above.
16.1 All personal information we collect (including, but not limited to, your name, contact details, and payment information) will be collected, used, and stored in accordance with the data protection laws of El Salvador and any other applicable privacy regulations.
16.2 We may use your personal information to:
16.2.1 Provide our Services to you;
16.2.2 Process your payments; and
16.2.3 Inform you about new products, services, or offers. You may opt out of receiving marketing communications from us at any time.
16.3 In certain cases (for example, if you apply to purchase Services on credit), and with your consent, we may share your personal information with credit reference agencies. These agencies are also required to comply with relevant data protection laws.
16.4 We will never share your personal information with third parties without your express permission, unless required by law.
17.1 We do not guarantee that the Website will meet your expectations or be free from errors. Specifically, we make no warranty or representation that the Website:
will meet your requirements;
will be of satisfactory quality or fit for a particular purpose;
will not infringe the rights of third parties;
will be compatible with all devices or systems;
will be secure or fully accurate.
We also make no guarantees regarding any specific outcomes resulting from the use of our Services.
17.2 The content on this Website is provided for general information purposes only. It does not constitute advice and should not be relied upon when making decisions or taking action.
17.3 Nothing on this Website constitutes a contractual offer that can be accepted.
17.4 While we make reasonable efforts to keep the Website secure and free from viruses or malware, we strongly recommend that you take appropriate steps to protect your own devices, data, and online security.
We reserve the right to modify the Website, its content, or these Terms and Conditions at any time. By continuing to use the Website after such changes are made, you agree to be bound by the updated Terms and Conditions.
If any changes are required by law, they will apply automatically to any current orders as well as future orders placed by you.
19.1 The Website is provided “as is” and “as available.” ESL Class Online uses industry best practices, including a fault-tolerant cloud-based infrastructure, to maintain high availability. However, we do not warrant that the Website or its features will be free from defects, faults, or interruptions, and we do not offer refunds for outages. No express or implied warranties are provided, including but not limited to fitness for a particular purpose, accuracy, compatibility, or satisfactory quality.
19.2 We accept no liability for any disruption or unavailability of the Website caused by external factors, including (but not limited to): failure of internet service providers (ISPs), hosting servers, or communication networks; power outages; natural disasters; acts of war; or legal restrictions and censorship.
20.1 Nothing in these Terms and Conditions limits or excludes ESL Class Online ’s liability for death or personal injury caused by negligence or for fraud.
20.2 We do not exclude or restrict liability for any direct or indirect loss or damage resulting from the incorrect provision of Services or reliance on inaccurate information published on the Website.
20.3 If any term within these Terms and Conditions is found to be unlawful, invalid, or otherwise unenforceable, that specific term will be deemed severed. The rest of the Terms and Conditions will remain valid and enforceable. This severance will apply only within the jurisdiction where the term is deemed illegal.
If any party to these Terms and Conditions fails to exercise any right or remedy provided under this agreement, that failure shall not be considered a waiver of the right or remedy.
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
Nothing in these Terms and Conditions shall grant any rights to a third party. This agreement is solely between you and ESL Class Online .
24.1 All notices or communications to us must be sent by email to student@eslclassonline.com.
Notices will be considered received:
on the day of delivery (sent by email and received during a business day), or
on the next business day (if the email is sent on a weekend or public holiday).
24.2 If you have opted in, we may occasionally send you information about our products and services. You can opt out at any time by clicking the ‘Unsubscribe’ link in any of our emails.
These Terms and Conditions, and the relationship between you and ESL Class Online , shall be governed by and interpreted in accordance with the laws of El Salvador. Both parties agree to submit to the exclusive jurisdiction of the courts of El Salvador.
